Privacy policy

Who we are

iPlan Digital Co., Ltd. ("iPlan Digital", "we") is the data controller for personal data collected through this website. Contact: hello@iplandigital.com, 723 Charoen Nakhon Road, Khlong San, Bangkok 10600, Thailand.

What we collect

Information you give us (name, work email, phone or LINE ID, company, your message and the services you are interested in) and information collected automatically when you use the site (pages visited, device and browser type, approximate location, referring website) through cookies and similar technologies.

Why we use it, and on what basis

To answer your enquiry and prepare proposals (steps before a contract / contract); to run, secure and improve the website (legitimate interest); to measure our marketing and, with your consent, to show you relevant ads (consent); to comply with law (legal obligation). We send marketing emails or LINE messages only with your consent, and you can withdraw it at any time.

Cookies and analytics

We use necessary cookies to run the site. Analytics and advertising cookies (for example Google Analytics, Google Ads, Meta, LINE Tag) are used only with your consent, which you can change at any time in the cookie settings.

Visitor tracking

If you accept the cookie banner, we give your browser a random visitor ID in our own cookie (fx_vid, on this domain only, kept for 13 months) and record the pages you visit, the website that sent you, and the campaign tags in the link you followed (UTM tags and Google Ads click ID). We use this to understand how people find us and to answer enquiries better. If you came from one of our Google ads and then contact us or read a key page such as our prices, we tell Google Ads that the click led to an enquiry (the click ID only, never your name or contact details), so we can see which ads work. It is stored for us by FoxWorks, our sister company, on Cloudflare. If you never contact us, it is deleted 90 days after your last visit. If you arrive from one of our ads, your browser keeps the ad’s click ID in this tab only (sessionStorage) until you choose: it is sent only if you accept, and dropped if you decline. If you decline, nothing is recorded. You can withdraw at any time with "Cookie settings" at the bottom of every page, which deletes the cookie and the history recorded under it.

Enquiries and contacts

When you send our contact form, FoxWorks stores your name, email, phone, message and the services you ticked as a contact for us, and emails your enquiry to our team. If you accepted the cookie banner, the visits recorded under your visitor ID are joined to it, so we can see which pages you read before and after. Links in our emails may carry a code (fx) that does the same on another device you open them on, once you accept the banner there. If you become our client and accepted the cookie banner, we may share a hashed (scrambled) copy of your email and phone with Google Ads, so our ads for new clients aren’t shown to you; it is removed when you ask, or when you turn off our automated messages. We keep contacts as set out under "How long we keep it", and delete one completely, with its visit history, when you ask.

Who we share it with

Service providers who process data for us — hosting (Cloudflare), email and form tools, analytics and advertising platforms — under agreements that protect your data. Our sister companies (FoxWorks, FoxSoft Solutions) only if you ask us to introduce you. We never sell personal data.

Transfers abroad

Some providers store data outside Thailand. Where we transfer personal data abroad, we do so as permitted by the PDPA, with appropriate safeguards.

LINE

When you write to our LINE Official Account or add it as a friend, FoxWorks stores your LINE user ID, your LINE display name and the messages you send us as a contact for us, so we can answer you. If you tap "Chat with us on LINE" on this site after accepting the cookie banner, the message carries a short code (ref) that joins your LINE to the visits recorded under your visitor ID; we remove the code from the stored message. We don’t store pictures or files you send. If you choose "Continue with LINE" on our contact form, LINE tells us your LINE user ID and display name, we use them to attach your enquiry to your contact, and we set two session cookies (fx_lc and fx_ln) on this domain for one hour, even if you declined the cookie banner, because you asked to log in; they are removed when you send the form. We delete it all with your contact when you ask.

How long we keep it

Enquiries: up to 2 years after our last contact, unless we start working together. Client records: as long as needed for the contract and as required by law (for example tax and accounting rules). Analytics data: as set in our analytics tools.

Your rights

Under the PDPA you can ask to access, correct, delete or receive a copy of your data, object to or restrict its use, and withdraw consent. Email us at hello@iplandigital.com. You can also complain to the Personal Data Protection Committee (PDPC).

Security

We use reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and access controls.

Changes

We may update this policy. The date at the top shows the latest version.